Wil Pong

Enterprises are rapidly adopting sophisticated AI agents for advanced reasoning and automation, but this evolution introduces exponential complexity that traditional APM tools cannot handle. Agentic applications require purpose-built observability that provides hierarchical visibility from application health down to individual spans, cross-agent ecosystem tracking, and unified metrics aggregation to deliver complete traceability and interpretability. The Fiddler AI Observability and Security platform provides these capabilities, enabling enterprises to confidently deploy agentic AI systems across their organization while maintaining robust oversight. In this presentation, we will showcase how Fiddler enables enterprises to build and maintain high-performing agentic systems from development through production by revealing how agent decisions cascade through applications and their impact on enterprise performance.